Erik Wetzel
Enterprise Sustainment & Capability Integration Lead | Building Reliable Systems, Scalable Operations, and High Performance Support Teams
- Role
- Dhmsm Program Enterprise Sustainment & Capability Integration Lead - Leidos Health at Leidos
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Erik Wetzel
I build systems and structures from the ground up. I design operational frameworks that…
Experience
Dhmsm Program Enterprise Sustainment & Capability Integration Lead - Leidos Health
Oct 2021 — Present
Lead enterprise sustainment for national digital health and virtual care programs, ensuring 24/7 operational continuity for approximately 9 million beneficiaries and 200k clinical and behavioral health users across 3K care sites worldwide.• Architected and operationalized enterprise Tier 3/4 support structures bridging clinical, technical, and operational teams to strengthen system stability, scalability, and continuous readiness across complex enterprise environments.• Designed and matured the Virtual Health Tier 3 model, a hybrid helpdesk and systems engineering framework supporting incident management, escalation control, and integrated service delivery.• Stabilized high-risk services and operational environments through proactive monitoring, ticket triage, and root- cause analysis, reducing repeat issues by 30%.• Integrated multidisciplinary teams (engineering, product, clinical, operations) into a unified Tier 3 escalation model aligned to enterprise sustainment frameworks.• Led onboarding and sustainment models now standardized across all Digital First capabilities — Scheduled Virtual Visits, SilverCloud, Care Companion, and Quick Care Connect.• Mentored and advanced technical staff who transitioned into DevOps, cybersecurity, and systems-engineering roles — strengthening bench depth and leadership continuity.• Partnered with executive and operational stakeholders to stabilize and retire aging digital-care platforms, preserving service continuity and regulatory alignment.
Skills
- Software Documentation
- Requirements Management
- Clearquest
- System Deployment
- Schedule Management
- Requirements Analysis
- Project Planning
- Security+
- Management
- Security
- Enterprise Architecture
- Security Clearance
- Leadership
- Systems Engineering
- Process Improvement
- Six Sigma
- Defense
- Comptia Security
- System Administration
- Engineering Management
- Tier 3 Help Desk Support
- Linux
- Military
- System Integration
- Program Management
- Integration
- System Architecture
- Network Administration
- Project Management
- Technical Leadership
- Software Integrations
- Dod
- C4isr
- Logistics
- Testing
- Analysis
- Engineering
- Networking
- System Design
- Clutter Control
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