Eswar Mahendra
Tech Support Engineer at Tech Mahindra, Freelance Editor and Content Writer, Ex CommOps Associate at Dunzo Digital Pvt Ltd, Ex SPS Associate at Sutherland Global Services
- Role
- Senior Technical Support Engineer at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Eswar Mahendra
I’m a Data Analyst with 1–3 years of experience using Python, SQL, and Power BI to…
Experience
Senior Technical Support Engineer
Nov 2024 — Present · Hyderabad, IN
Provide top-notch technical support for mobile devices, apps, and wireless networks, ensuring smooth customer experiences.*Diagnose and resolve issues like network connectivity, device performance, and account concerns.*Guide customers through device setups, data transfers, and troubleshooting steps while recommending Verizon’s self-service tools.*Collaborate with internal teams to escalate and resolve complex issues efficiently.*Log and report feedback to improve services and help optimize network performance.
Education
Aditya Junior College
PUC
2012 — 2014
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