Eswara Reddy

About Eswara Reddy

Competence in managing IT operations and Offshore Activities (Outsourcing), Center of Excellence, Service Delivery Optimization, Service Transition, IT Infrastructure Management, Project & Program Management, Business Enhancement, and Client Relationship ManagementSet up multiple offshore delivery center teams for IBM in India in the space of IT Infrastructure. Transitioned over 2500 headcounts to India.SKILL SET• Operations Management• Key Account Management• Process Change Management• Client Relationship Management• Pre-Sales Solutions• Service Transition & Improvements• Managed Services Offerings• Vendor Management • Integrated AMS & Infra Delivery • Process Restructuring• Quality and Compliance • People and Talent Management• Global Delivery Center IT Outsourcing • Visionary Leadership • Sales & Revenue Generation• Organization Management• Data & Storage Management• Performance & Capacity Management

Experience

1. Associate Director

   HCLTech

   Oct 2022 — Present · Bengaluru, IN

   I am responsible for overall delivery of projects against agreed scope, budget, schedule & customer expectations, doing this whilst supervising, directing & motivating team members and the customer relationships. Focus on Operations Excellence through innovative thoughts. Responsibilities:• Responsible for Service delivery of DC, EUC and CFS tracks• Responsible for Managing the P&L (over 25 Million PA) • Focus on productivity initiatives like Automation, Lean Initiatives and Service Improvement Initiates. • Responsible for project Execution and Delivery (Multiple Projects)• Responsible for managing contracts per client requirement and SLA and OLA management. • Responsible for people management (Team size around 450)• Responsible for Talent Development and Employee retention, controlling the attrition and upskilling the resources with cross domain trainings• Responsible for cost savings and Budget management • Responsible for Account mining and increasing the revenue

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  PG in Business Administration, Human Resources Management/Personnel Administration, General

  2009 — 2011

• University of Virginia

  Executive MBA Certificate, Business, Management, Marketing, and Related Support Services

  2012 — 2013

• APRS Kodigenahalli

  S S C

  1987 — 1992

Skills

• Critical Thinking
• Process Improvement
• Management
• Software Project Management
• Performance Management
• Itil
• IT Outsourcing
• Quality Assurance
• Bpo
• People Development
• Incident Management
• IT Management
• Vendor Management
• Project Portfolio Management
• Ibm Aix
• Requirements Analysis
• Cloud Computing
• Software Development Life Cycle (Sdlc)
• Business Process
• IT Service Management
• Change Management
• Resource Management
• Sla
• Infrastructure Capacity Planning
• Pmo
• Outsourcing
• Pmp
• Leadership
• Strategic Planning
• Business Transformation
• Service Delivery
• Global Delivery
• IT Strategy
• Team Management
• Project Management
• Sdlc
• Solution Architecture
• Project Delivery
• Offshoring
• Aix