Estrella C.

About Estrella C.

Passionate & empowering higher education practitioner with over 10 years in leading action steps for system development, risk assessment, training, human development, program design, and operations that meet corporate strategy goals Subject matter expert in team development, program design, small discussion circles to large group trainings, DEISJB, curriculum planning, onboarding, program assessment, and course development with a specific interest in utilizing descriptive/prescriptive people data and competitive intelligence to foster stronger team collaborations and company culture - Notable Training Impacts: Diversity, Equity, & Inclusion + Belonging: Assisted People Departments in creating culturally-aware training modules for a wide spectrum of age groups for Onboarding and Employee Development Trainings (2014-Present) Team Builder: Collaborated with professional staff throughout the organization to build effective an effective \"home team” through the effective facilitation of development opportunities, increasing employee performance for the last 10 academic years (2011-Present) Performance Management: Conducted systematic checks on employees during initial 30/60/90 days for new roles from student workers (2014) to full-time professional staff (2022-Present) Core People Leadership Skills: • Ability to constantly learn new training techniques & technologies to streamline department processes • Brilliant communicator that can demonstrate company missions/values clearly to influence potential decisions • Inspirational speaker, creative trainer, and prolific writer • Capable of managing complex employee data for Senior Leadership Teams at performance review meetings • Diverse problem solver that can conceptualize performance improvement plans with attainable employee goals • Faithful employee trainer with the ability to keep all parties within scope of OKRs • Proven ability to asses for risk effectively and manage action plan for a large constituency Core Training Competencies: • Course, Training, and Assessment Development • Employee Conflict Resolution • Preboarding & Onboarding Strategies that BOOST company loyalty: Trust Building & Engagement Culture Transformation Employee Recognition Internal Wiki Creation Tacit Knowledgebase Experience with: • Blackboard & Canvas • Canva • Workday • Zoom + Webinar • Concur, Gateway • Advocate, CARES

Experience

1. Resident Director

   UCSB Housing, Dining, & Auxiliary Enterprises

   Aug 2022 — Present

   Undergraduate student caseload management of 1,700+ and multiple budgets of $65K-Oversee the implementation of education initiatives for increased satisfaction and retention-Support departmental objectives through risk management, policy enforcement, and reporting-Established strong partnerships with internal teams increasing effective student support-Plan and execute high-caliber events for students, staff, and external stakeholders

Education

• California University

  Bachelor of Arts - BA

• Riverside City College

  General Education

• California University

  Master of Science - MS