Esther Oyanna

Customer Service and Sales Associate @Magnotta Wine, Beer, and Spirits

Barrie, ON, CA

In my role at Magnotta Winery, I focus on delivering exceptional customer service and driving sales performance. I assist customers in selecting wines by educating them about grape varietals, tasting notes, and food pairings, ensuring an engaging and personalized shopping experience. Building strong relationships with customers, I provide tailored recommendations and encourage loyalty.My responsibilities include giving tastings to showcase our products and enhance brand awareness. I actively promote featured wines, seasonal offers, and exclusive collections to meet or exceed sales targets. Additionally, I upsell complementary products such as wine accessories and gift sets to boost revenue.I support store operations by managing inventory, ensuring accurate stock levels, and maintaining an appealing visual display in line with branding standards. Efficiently handling transactions through point-of-sale systems, I ensure precise record-keeping and smooth checkout experiences.Handling customer inquiries, complaints, and feedback professionally is a vital part of my role, contributing to high levels of customer satisfaction. I also collaborate with team members on promotional campaigns, contributing to the store\'s overall success.

Georgian College

Graduate Certificate, Global Business Management

Rivers State University of Science and Technology

B.sc, Fisheries and Aquatic Environment