Esther Offem

Compliance & Operations Manager @Cleanevent Services Ltd

Manchester, GB

As recruitment, compliance and event operations manager, I combine operational leadership with data-driven administration to support the UK’s largest live entertainment venue. My role requires balancing high-volume event operations with recruitment, compliance, and workforce management.Key Contributions:Data & Systems Management: Maintain and analyse workforce data using CERMS, SAP, and rostering platforms (e.g, Humanforce), ensuring compliance with DBS checks, training records, and payroll accuracy.Process Improvement: Introduced more efficient tracking methods for inductions, staff onboarding, and equipment management, improving visibility of records and reducing operational inefficiencies.Operational Analytics: Produce recruitment and productivity reports for senior management, using Excel to identify bottlenecks, improve conversion rates, and ensure return on investment in hiring and compliance.Business Analysis in Operations: Designed and piloted new SOPs for event-day operations and shift cycles (morning–event–night), aligning processes across departments to enhance service delivery and staff utilisation.Stakeholder Collaboration: Partnered with venue management, clients, and team leaders to align staffing, compliance, and operational requirements with client expectations and regulatory standards.

The Manchester Metropolitan University

Master of Science - MSc, Data Science

University of Calabar

Bachelor of Science - BS