Esther Mustow
Customer Experience Architect @Getronics
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WORK HISTORY
Customer Experience Architect @Getronics
London, GB
EDUCATION
University of Brighton
Masters Degree, Business Administration (General Management)
University of Uyo
B.A, Communications Arts/English
ABOUT ESTHER MUSTOW
As a Customer Experience Architect, I hold the CCXP credential and have over seven years of experience in delivering exceptional customer experience (CX) solutions. I support organisations in aligning their business and CX goals, and establishing strategies related to people, process, and product that impact customer satisfaction and loyalty.My specialties include CX strategy, frameworks, and deployment, Voice of the Customer (VoC) programmes, Net Promoter Score (NPS) and Customer Satisfaction metrics, governance, product and propositions development, market research, and transformation projects. I combine commercial and financial knowledge with high-level planning and analysis to deliver high-value CX propositions and maximise benefit realisation. I am also a passionate advocate and educator of CX principles and best practices, and a resourceful and self-motivated leader who strives to achieve optimal results for both internal and external clients.
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