Esther A
Client Advisor @Concentrix
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WORK HISTORY
Client Advisor @Concentrix
I supported NA, EMEA and APAC clients using Meta’s Ads & Commerce tools. I handled 15-20 cases a day in English, reduced my Average Handle Time by 30% while keeping CSAT above 85%, and helped clients lift CTR and ROI by 10-15% through troubleshooting and campaign improvements.
EDUCATION
University of Pretoria
Certification course on the introduction to African human rights system
Ironhack
Data Analytics
University of Bayreuth
Master of Arts, Economics and History
University of Benin
Bachelor of Arts, HISTORY
ABOUT ESTHER A
Behind every seamless experience is an unseen structure. I’m drawn to building the kind that people feel, even when they don’t notice it.
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