Esther Wu
Principal Customer Success Manager @Cisco
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WORK HISTORY
Principal Customer Success Manager @Cisco
EDUCATION
University of Auckland
Master of Arts (M.A.), Psychology
SKILLS
ABOUT ESTHER WU
With over a decade of experience in customer success, currently serving as Principal Customer Success Manager at Cisco, bringing extensive expertise in product adoption, storytelling, and stakeholder management. Partnered with cross-functional teams to enhance customer engagement and integrate solutions, contributing to organizational goals. Recently earned the Cisco Certified Cybersecurity Associate credential, aligning with Cisco\'s mission to empower secure digital transformation. Motivated to foster trusted partnerships, reduce churn, and deliver data-driven insights that enable customer success and growth. Committed to creating value for organizations while leveraging multilingual abilities in English, Cantonese, and Mandarin.
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