Esther Olivia Goodwin
Senior Manager Learning & Development
- Role
- Senior Manager Learning & Development at Johnson Controls
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Esther Olivia Goodwin
Seasoned Learning & Development professional with over 17 years of rich and diverse experience as a Master Trainer, specializing in designing, delivering, and managing impactful training interventions across industries. Proven expertise in facilitating Train-the-Trainer programs, leadership development workshops, and competency-based learning frameworks that drive individual and organizational performance.Adept at delivering high-impact soft skills, sales enablement, and over-the-counter (OTC) training modules tailored to both frontline and managerial audiences. Recognized for excellence in Voice & Accent training, with a strong track record of enhancing communication effectiveness and customer engagement across global teams.Known for dynamic facilitation, learner-centric approach, and the ability to translate business goals into measurable learning outcomes. Skilled in stakeholder management, instructional design, and capability building at scale.
Experience
Senior Manager Learning & Development
May 2022 — Present · Gurugram, IN
16 years of experience, with 14 enriching years spent mastering the art of training new and existing employees across various departments, domains. Skilled and experienced master trainer. Delivered successful and impactful learnings on Leadership skills training for new and experienced leaders across industries. Certified Voice and Accent trainer, Behavioral and soft skills course creation and implementation for voice and non voice processes. Windows and Mac, IT sales and B2B Collections Trainer.
Education
Deshbandhu College
Bachelor of Arts - BA, Political Science and Government
2004 — 2007
Dr. Grahams Homes, kalimpong
Associate of Arts - AA, Political Science and Government
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