Esther Fuentes
- Role
- Manager, Cxo Customer Experience Transformation at Dish Network at DISH TV
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Esther Fuentes
An Operational Leader with 22 years of experience in Cable, Telecommunications, and IT…
Experience
Manager, Cxo Customer Experience Transformation at Dish Network
Jul 2022 — Present · 9601 S. Meridian, CO
The Service Integrity Manager, DISH TV - lead a team responsible for real-time service monitoring, testing, and incident management for the DISH TV service. Additionally, I lead the team to drive stability and service improvements through analyzing the impacts of issues, prioritizing and managing projects to mitigate those impacts, facilitating communications to fix agents, frontline and customers about issues, and providing regular reporting to cross-functional leadership. Managing processes…
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