Esther Choi
Customer Experience Executive | Hyper Growth Customer Experience | Next Generation Outsourcing
- Role
- Sr Director, Customer Success at Awesome CX
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Sr Director, Customer Success
Jun 2021 — Present
Awesome OS specializes in high-touch customer experience for fast-growing internet and eCommerce companies. Our unique approach has been developed over 12 years of partnering with over 100 high-growth startups and mid-size companies in a way that aligns with their culture, values, and vision.As a Customer Success Director, responsible to define and implement innovative and flexible customer centric strategies to:• Drive the highest level of Customer Satisfaction, NPS, Sales and Retention metrics.• Client collaborative process in selecting motivated candidates to join our teams (bi-directional process)• Share industry’s best strategies for agent training and retention• Develop and ensure strong team culture and high synergies with Client HQ
Education
UC San Diego
Bachelor of Arts (B.A.), Communication and Media Studies
Skills
- Social Media
- Fashion Writing
- Microsoft Office
- Fashion
- Social Networking
- Social Media Marketing
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