Esther Boada

WORK HISTORY

EDUCATION

SKILLS

ABOUT ESTHER BOADA

Experience- Over 12 years of relevant working experience in the IT and Telecommunication Industry - International project management experience in multidisciplinary projects (B2B, B2C)- Product Management and consultancy skills - Extensive experience in the implementation of new services (with pilot customers) and international roll-out of new product and services - Experience working with pilot customers, vendors, service providers, partners and global partners programs - Experience of a multicultural environment in international organisation (with on- and offshore sales and pre-sales teams, development teams and service teams)- Over € of Project Budget responsability (including following CRs)- Holder of IPMI (since June 2010) and PRINCE2 (since Mai 2011) Project Management certifications Soft skills- Excellent intercultural, presentations and communication skills - Conceptual, analytical and customer-oriented thinking - Customer satisfaction and risk management skills - Organisational and multi-tasking skills, with the ability to work in a changing environment - Result driven with a proven track record in coordinating activities of cross-functional teams to achieve project goals and meet project deadlines Technical background- Knowledge of the Voice Service market (Mobile Office- Virtual PBX and VPN, Interactive Voice Response, Service Number Translation, Network-based call centers, Televoting)- Strong background in TDM, GSM and VoIP network architecture - Knowledge of Network protocols (SS7/ISUP/INAP/SIP) and Data protocols - Knowledge of the VXML based, service layer technology - Strong background of IT Services (Cashless Payment systems and PoS, Access Control and Ticketing Systems, CRM systems)- Knowledge of SAP in the Utility area (SAP IS-U 4.63, CATT tool, AP R/3 4.6c)