Estelle Boissier
Senior Customer Success Manager @Unity
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WORK HISTORY
Senior Customer Success Manager @Unity
Montreal, QC, CA
Retained strategic partners in a competitive SaaS ecosystem while scaling real-time support, improving cross-functional alignment, and converting feedback into product growth.• Drove 100% partner retention across $3M+ portfolio of 10+ key accounts• Slashed emergency response time by 40% via streamlined cross-functional workflows• Boosted partner NRR by 20% through targeted upsell campaigns tied to business goals• Designed partner success strategies by leading quarterly business reviews (QBRs) via CRM analytics, aligning 10+ key accounts to shared KPIs• Launched proactive emergency response protocol reducing critical issue resolution time by coordinating Engineering, Sales, and Support teams• Built real-time partner health dashboards tracking NRR, sentiment, and feature requests to drive product roadmap decisions• Developed \"Trusted Advisor\" engagement model through personalized success plans and strategic check-ins
EDUCATION
HEC Montréal
Bachelor's degree, Marketing/Marketing Management, General
SKILLS
ABOUT ESTELLE BOISSIER
I empower SaaS companies to transform customer relationships into growth engines by…
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