Estelle Capes

Associate Account Manager @Acceleration Partners

Manchester, GB

As an Affiliate Marketing Associate Account Manager I am in charge of the French market for Amazon Music. I am responsible for leading the client relationship as well as all client deliverables, account strategy and execution.My responsibilities include:* CLIENT SERVICE AND COMMUNICATION - Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.* ACCOUNT STRATEGY – Oversee successful client programmes by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovation ideas to the overall programme strategy.* STRATEGY EXECUTION – Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.* REPORTING AND ANALYSIS - Provide clients with regular reporting, analyse data to find opportunities and identify issues. Develop strategic programme plans and present resulting data-driven insights and recommendations to clients.* NEW OPPORTUNITIES - Finds and acts on relevant publisher development opportunities to activate these new publishers in client programmes. Able to think outside of the box to present new and interesting opportunities to clients.

University and Technological Institute Michel de Montaigne

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Lycée Victor Duruy

Baccalauréat, Economique et social

Michel de Montaigne University (Bordeaux 3)

Master's degree in organisational communication, Expertise, audit and consultancy in communication course

Michel de Montaigne Institute of Technology

Professional degree, Corporate press and publishing