Estela Dalayoan-Pinlac

WORK HISTORY

EDUCATION

ABOUT ESTELA DALAYOAN-PINLAC

I am a passionate individual who welcomes opportunities that require me to listen, learn and support, that feed my curiosity and creativity and allow me to collaborate and create change while having fun. I am a purpose-driven individual with a personal goal to make an accessible world for everyone. In the world of change management, Estela could be considered a master of implementation and a seasoned information technology and operations leader. Estela’s passion for continuous improvement, fact-based action and feedback loops have earned her a reputation for delivering complete, sustainable and high-quality innovation to businesses. • Over 20 years of leadership experience developing future leaders, creating an environment where employees excel, and company culture and visions are achieved. • An effective executive leader and approachable people leader who is tenacious and committed to fostering innovation, inclusion, diversity, and achieving best in class customer experience delivery while elevating business growth for small to large corporations, governments, start-ups, and not-for-profit organizations. • An effective Changemaker, utilizing acquired skills and experiences in multidisciplinary institutions in diverse business areas such as Operations, Contact Centres, Retail, Project Management Office (PMO), Information Technology (IT), IT Security, Governance, Risk and Compliance (GRC), Business Intelligence (BI), Customer Experience (CX), Digital Transformation (DT), and Transformational Continuous Change Management. • Highly skilled in leading end-to-end programs utilizing different forms of methodology and framework while providing a balanced approach that meets the needs of the customer and business stakeholders. • A visionary who can provide high-level strategy, while designing, developing and implementing solutions based on a detailed strategy roadmap that includes technology, process, people, culture, change management, business development and sustainability.