Estefany Grove
Customer Experience @ Sézane (US, CA & Australia)
- Role
- Customer Experience Digital Associate at Sézane
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Estefany Grove
E-commerce operations and customer experience professional with experience in Shopify…
Experience
Customer Experience Digital Associate
Aug 2025 — Present · New York, NY, US
Customer Service & Relationship Management• Managed a high volume of customer inquiries across North America, Canada, and Australia.• Delivered timely, high-quality support across online & in-store experience, deliveries, customs, fraud, product quality, and after-sales service.• Created and optimized canned responses to ensure efficient, consistent, and brand-aligned communication.• Managed customer accounts and provided personalized support to strengthen relationships and retention.Logistics & Operations• Coordinated orders and after-sales processes between stores, HQ, and external partners (FedEx, DHL, UPS).• Resolved customs-related delivery issues, ensuring seamless international order fulfillment.Digital & Marketing Support• Responded to customer DMs on Instagram, reinforcing the brand’s presence through direct engagement.• Partnered with Marketing, Product, Tech, and Logistics teams to identify feedback trends and translate insights into improvements.• Assisted with brand gifting initiatives for customers and influencers, boosting loyalty and advocacy.
Education
Portland State University
Business Management & Marketing
2020
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