Estefani Maldonado Rivera

Client Support Manager @Amplixity

Boca Raton, FL, US

At Amplixity, I manage support operations and handle client inquiries across multiple channels. My role focuses on resolving technical issues, coordinating support resources, and maintaining support documentation and procedures. Process and respond to client support requests through email, phone, and ticketing systems Troubleshoot technical issues and coordinate with internal teams for resolution Maintain support documentation, knowledge base articles, and process guidelines Track support metrics including response times, resolution rates, and case volumes Collaborate with product and operations teams to escalate and resolve complex issues Document common issues and contribute to process improvement initiativesFrom initial inquiry to case resolution, I help maintain consistent support operations and ensure clients receive timely assistance with their technical and operational questions.