Esteban Rico

About Esteban Rico

I have had previous experience in Management, Client Service, Communication, Quality, Community Management, Business and using the English language as a primary working tool. I have studied Journalism which I think makes me the perfect candidate for all positions that require excellent communication skills. This is why I can state I have a vast experience, along with most of my studies, in the particular requirements for most jobs in these areas. I have worked for many different multinational companies as important as Firestone, Microsoft, Kodak, MCI, Accenture and Chevron where I also received training material to increase my knowledge and productivity, along with being in touch and communicating with people from different backgrounds and cultures on a daily basis. I’ve also done translations and written articles for different news websites and radio stations. I was the editor and content manager as well a columnist, writer and translator at SentidoG, one of the most important internet portals for LGBT news in Latin America for more than 13 years. I worked at PwC\'s Argentina Acceleration Center for almost 7 years as a reviewer, proposal coordinator, team leader, and proposal manager. I was transferred to PwC US in July 2022 to continue and grow on my role as a proposal manager. Specialties: Management, Client Service, Communication, Quality, English, Documenting, Auditing, Customer Service, Technical Support, Journalism, Translations, Writing.

Experience

1. Proposal Manager

   PwC

   Jul 2022 — Present · Chicago, IL, US

   As a Proposal Manager, I\'m responsible for handling proposal opportunities for tax services’ pursuits from the moment they’re assigned until the proposal document is submitted. I possess complete PMO ownership of the quality and completion of the proposal document and I\'m the main point of contact for the client service team. I focus on developing tools and providing services and other resources to support building quality proposals that win work for the Firm. Listed below are the types of services I assist with the dedicated team in preparing the professional decks:Design and formatting supportTeam bios (retrieval / formatting)Timeline / calendar development to assist in managing the projectProofreadingCoordinate / request support for formatting, graphic design, deck cleanup, etc.Ensure compliance with PwC branding standardsContent and information searching, research and retrieval of content from previous clients\' proposalsCoordinate and schedule proposal writer, if applicableSchedule and lead status calls as defined by the teamsAct as liaison with the client teamCoordinate with client strategist in managing tracking toolsPerform quality checksSchedule / coordinate formal copy editor from the CXO team

Education

• Cultural Inglesa

  Degree

  1985 — 1993

• Universidad Nacional de Lomas de Zamora

  Bachelor

  1996 — 2004

• Instituto Lomas de Zamora Nacional - Bachiller

  High School

  1989 — 1993

Skills

• Word
• Team Management
• Problem Solving
• Team Leadership
• Management
• Microsoft Office
• Customer Relations
• Outlook
• Customer Service
• Social Media
• Call Center
• Software Documentation
• Process Improvement
• Training
• Human Resources
• English
• Writing
• Windows
• Documentation
• Sap
• Sap Products
• Team Building
• Client Service
• Call Centers
• Quality Assurance
• Powerpoint
• Requirements Analysis
• Project Implementation
• Leadership
• Teamwork
• Translation
• Spanish
• Auditing
• Databases
• Coaching
• Html
• Customer Satisfaction
• Sap HR
• Excel