Esteban Camacho

Operations Manager @Lugano

Greenwich, CT, US

Oversee daily operations for a high-end luxury retail boutique, ensuring an exceptional client experience and flawless execution of brand standards. Partner with leadership and corporate teams to streamline processes, maintain operational excellence, and drive team performance.•Lead, train, and mentor boutique staff, fostering a culture of expertise, efficiency, and client-centric service.•Manage all inventory processes, including product intake, stock transfers, and repairs, ensuring accuracy and adherence to company protocols.•Conduct regular stock audits, reconciling variances and optimizing stockroom organization for efficiency.•Direct all boutique operations, from client hosting and environment upkeep to vendor oversight and facilities maintenance.•Collaborate with HQ operations to ensure full compliance with brand guidelines and maintain optimal product and supply levels.•Accurately process client purchases and maintain customer records, producing data-driven reports for salon leadership and corporate stakeholders.•Partner with corporate events teams to support in-store and off-site activations, enhancing client engagement and sales opportunities.•Prepare comprehensive monthly and quarterly reports for senior management, providing insights to inform business decisions.

Manhattanville University

Business Administration and Management, General

University of Phoenix

Business Administration and Management, General