Essence F.

Mental Health Case Manager @Felton Institute

Alameda County, CA, US

Delivers intensive, field-based case management to older adults with severe mental illness, cognitive impairments, and histories of homelessness. Uses a systems-thinking approach to bridge clinical care, public systems, and operational infrastructure. Drives workflow optimization and cross-functional coordination by integrating tech-enabled processes that streamline service delivery, reduce barriers to care, and support long-term client engagement across clinical, residential, and behavioral health environments. KEY CONTRIBUTIONS •Restored treatment adherence for a high-risk client, enabling surgical approval and vision restoration •Secured critical public benefits and permanent housing through targeted advocacy and cross-agency collaboration •Coordinated care across clinics, board-and-care homes, and behavioral health teams for integrated support •Connected clients to essential resources by translating expressed needs into actionable service plans and cross-system referrals •Led internal process improvements including CIRCE documentation streamlining, MacBook rollout, and emergency response planning •Maintained Medi-Cal–compliant documentation aligned with clinical treatment plans and quality standards •Delivered culturally responsive, trauma-informed services rooted in trust, consistency, and advocacy

UC Santa Cruz

Bachelor’s Degree, Cultural Anthropology

General Assembly

Software Engineering