Essence D.
Training & Customer Experience Leader | Process Improvement & People Development | Seeking New Opportunities
- Role
- Clearinghouse Program Manager at Health Resources In Action Hria
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Essence D.
Passionate about optimizing operations, enhancing customer experiences, and developing high-performing teams, I bring extensive experience in retail, customer service, and training. I excel at streamlining processes, improving team efficiency, and delivering top-tier service to clients and customers. With a strong background in retail operations, customer success, and staff training, I understand the importance of balancing business needs with exceptional service. I’ve managed onboarding programs, refined customer engagement strategies, and ensured smooth day-to-day operations in fast-paced environments. Currently based in Boston, I am actively seeking new opportunities where I can apply my skills in operations, training, and customer service. I am open to roles in retail, customer experience, service-driven industries, and organizations focused on advocacy and community impact.
Experience
Clearinghouse Program Manager
Health Resources In Action Hria
May 2023 — Present · US
Education
Pine Manor College
Bachelor of Arts (B.A.)
2005 — 2011
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