Essence Craney

About Essence Craney

Accomplished and results-oriented account manager with over 13 years of experience, consistently exceeding expectations in dynamic startup environments. Demonstrated expertise in driving client satisfaction, retention, and revenue growth through strategic sales initiatives and proactive communication. Adept at forecasting trends and adapting to market changes, with a proven track record of thriving in high-volume settings. Committed to ongoing professional development, leveraging innovative sales techniques to achieve impactful outcomes. Recognized for identifying and implementing time-sensitive solutions that drive business success.

Experience

1. Family Service Worker

   Sacramento County

   Nov 2024 — Present · Sacramento, CA, US

   Served as a Child and Family Services Case Support Specialist, reviewing and analyzing client referrals to gather critical background information, family history, and identified service needs. Collaborated closely with multidisciplinary professionals including physicians, nurses, attorneys, social workers, agency leadership, and community partners to support coordinated case planning. Managed and supervised client visitation in home, institutional, and correctional settings, including monitoring parent-child interactions in foster care cases and documenting behavioral responses and living conditions. Transported children in protective custody in coordination with law enforcement to court hearings, medical appointments, and social service engagements, and supported out-of-county and out-of-state travel assignments. Conducted home visits to assess safety, compliance, and overall well-being, preparing detailed documentation and incident reports when concerns such as abuse, fraud, or policy violations were observed. Provided direct client support by modeling parenting and daily living skills, guiding families in accessing county and community resources, assisting with applications, and offering instruction in budgeting, household management, and cost-effective meal planning to promote long-term stability and self-sufficiency.

Education

• California State University-Sacramento

  Bachelor of Arts, Sociology

• San Jose City College

  Associates of Arts, Liberal Arts Social and Behavioral Science

Skills

• E-Commerce
• Management
• Forecasting
• Microsoft Office
• Sales
• Retention Programs
• Teamwork
• Funnel Source
• Complex Sales
• Enterprise Software
• Exceeding Quotas
• Account Management
• Software as a Service (Saas)
• Business-to-Business (B2b)
• B2b
• 10 Key
• Clari
• Cloud Computing
• Price Quotes
• Customer Acquisition
• Sales Process
• Team-Oriented
• Channel Sales
• Forcasting
• Typing
• Direct Sales
• Channel Partners
• Generating Revenue
• Customer Demos
• Price Negotiation
• Leadership
• Goal Oriented
• Salesforce.com
• Software Industry
• Customer Retention
• Customer Service