Eduardo Santos
Bilingual Front Desk @The Central House
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WORK HISTORY
Bilingual Front Desk @The Central House
Lisboa, PT
Greeting and assisting guests in multiple languages upon arrival.Answering phone calls in various languages and directing them to the appropriate department or person.Checking guests in and out, processing payments, and providing information about amenities and services fluently in multiple languages.Handling reservations and cancellations while communicating effectively with guests in their preferred language.Providing concierge services such as booking transportation, making restaurant reservations, and arranging tours in multiple languages.Organizing and promoting multilingual events at the front desk, such as cultural nights, language exchange sessions, or themed parties.Responding to guest inquiries and resolving any issues or complaints promptly and proficiently in different languages.Maintaining a tidy and organized front desk area, ensuring multilingual signage and materials are available.Assisting with administrative tasks such as filing, data entry, and preparing reports in various languages.Collaborating with other hotel departments to ensure smooth operations and guest satisfaction, bridging language gaps as needed.Following security procedures and protocols to ensure the safety of guests and staff while communicating effectively in multiple languages.
EDUCATION
Udemy
Google AdWords/ YouTube ads/ Remarketing
ENEB - Escuela de Negocios Europea de Barcelona
Master's degree
Senac Brasil
Curso Superior de Tecnologia (CST)
ABOUT EDUARDO SANTOS
In my roles, I have demonstrated a keen ability to extract meaningful insights from complex data sets within the retail sector. My passion for technology is complemented by a strategic mindset, allowing me to translate data-driven findings into actionable business strategies. Proficient in using diverse tools to approach challenges offering analytical solutions that bridge the gap between data and business strategy.
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