Essan Das
Customer Success Manager at Nitro Commerce | B2B SaaS- Onboarding, Adoption & Retention | MarTech | Ex-Netcore Cloud | Traveller
- Role
- Customer Success Manager at Nitro Commerce
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Essan Das
Hi, I am a B2B SaaS Customer Success professional focused on driving retention, adoption, and expansion across revenue-generating accounts. At Netcore Cloud, I manage enterprise and mid-market client relationships across marketing and growth teams, ensuring structured onboarding, strong product adoption, and measurable business impact. My work centers around Net Revenue Retention (NRR), renewal forecasting, churn risk mitigation, and executive-level QBRs aligned to business KPIs.Previously at 10x Global, I worked closely with B2B SaaS founders and growth teams to design AI-driven automation systems, streamline onboarding journeys, and improve adoption workflows. This experience strengthened my ability to analyze user behavior, identify friction points, and align product usage with business outcomes — a skill set I now apply directly in customer success.Earlier at Reliance General Insurance, I managed partnerships and growth initiatives, focusing on relationship management, revenue expansion, and stakeholder alignment in competitive markets. This built my foundation in account ownership, performance accountability, and long-term client engagement.Across roles, I operate at the intersection of customer outcomes, revenue protection, and product insight — ensuring clients realize value and organizations achieve sustainable retention and expansion.I’m passionate about storytelling, user psychology, and using AI to build better, more thoughtful products. Let’s connect—would love to hear your story. e••••••••@gmail.com
Experience
Customer Success Manager
Mar 2026 — Present · Gurugram, IN
Education
ITM Group of Institutions
Master of Business Administration, Marketing
2017 — 2019
Kraftshala
Professional Brand Management, Brand Management & Digital Strategy
2020 — 2021
Upraised
Product Management
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