Esraa Bassiouni
Operations Manager @Tribe X Digital
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WORK HISTORY
Operations Manager @Tribe X Digital
Strategic Operations Leadership: Led end-to-end operational management, optimizing business processes, reducing inefficiencies, and driving performance improvements to support scalable growth.* Process Automation & Workflow Optimization: Designed and implemented automated workflows and internal systems, enhancing operational speed, compliance, and cross-departmental efficiency.* SOP & Performance Improvement: Developed and enforced Standard Operating Procedures (SOPs) across departments, increasing clarity, consistency, and operational accountability.* Cross-Functional Leadership & Stakeholder Management: Acted as a strategic partner to the CEOs and leadership team, facilitating cross-functional alignment and driving strategic execution.* Contract & Compliance Management: Managed client and vendor contract lifecycles, ensuring legal compliance, cost-efficiency, and streamlined processes.* Operational Efficiency & Cost Reduction: Identified and resolved operational bottlenecks, implementing improvements that reduced costs and enhanced workflow efficiency.* Organizational Design & HR Process Optimization: Built the HR team structure, defined roles and responsibilities, and streamlined hiring processes to reduce time-to-hire and protect billable hours.* Onboarding & Offboarding Automation: Automated and optimized employee onboarding and offboarding processes, ensuring seamless employee lifecycle management.* Policy Development & Implementation: Drafted and implemented internal policies across travel, transportation, freelance, performance reviews, and expense management, ensuring clarity and compliance.* Talent Acquisition: Managed end-to-end recruitment processes for various levels across departments, aligning hiring strategies with organizational needs.* Risk Management & Data Security: Implemented data security and confidentiality policies, ensuring regulatory compliance across HR and business operations
EDUCATION
Faculty of Commerce English Section
Bachelor's degree
ABOUT ESRAA BASSIOUNI
Operations Manager with a strong track record of streamlining business processes, automating workflows, and driving operational excellence across fast-growing digital agencies.I specialize in optimizing day-to-day operations, building scalable teams, and creating systems that empower people to work smarter and deliver better results. My background spans operations management, HR process optimization, contract lifecycle management, and strategic planning.Key achievements include: • Designing and implementing Standard Operating Procedures (SOPs) across multiple departments, driving consistency and efficiency. • Building the HR structure from the ground up and optimizing hiring processes, reducing time-to-hire, and protecting billable hours. • Leading cross-functional initiatives with leadership teams, improving workflows, reducing costs, and enhancing team collaboration. • Managing client and vendor contracts to ensure compliance and streamline operations. • Supporting leadership in organizational design, workforce planning, and performance improvement initiatives.Passionate about creating clarity in processes, improving team operations, and helping businesses scale sustainably.
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