John E.
Enterprise Services & Customer Success Executive | Global Professional Services & Delivery | Regulated Industries | AI-Driven Transformation
- Role
- Vice President, Professional Services at Salesforce
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About John E.
Enterprise delivery services and customer success executive with 20+ years leading global, multi-cloud CRM and digital transformation initiatives across regulated industries.Designs and scales operating models that align services, sales, and customer success to drive predictable execution, scalable growth, and sustained customer value. Proven leader with regional services accountability, known for building high-performance teams and aligning bookings, capacity, and delivery to accelerate adoption and revenue outcomes. Trusted partner to sales, product, and customer leadership.Currently focused on AI-enabled service delivery and enterprise governance—applying agentic AI and no-code platforms to increase speed-to-value, reduce risk, and improve customer retention.
Experience
Vice President, Professional Services
Feb 2022 — Present · New York, NY, US
Lead enterprise professional services delivery across AMER and Canada, driving multi-cloud transformation programs for regulated industries. Scale and manage distributed teams delivering high-impact implementations across Health, Life Sciences, and Financial Services.
Education
Marist University
BS, Accounting
Marist University
MS, Computer Science Information Systems
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