Eric Speidel

Director of Client Engagement @ Saphran, Inc. | Resource Management

Role
Director of Client Engagement at Saphran, Inc
Location
Cincinnati, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Eric Speidel

I\'m a senior operations leader with 25+ years of experience building and scaling delivery…

Experience

  1. Director of Client Engagement

    Saphran, Inc

    Jan 2016 — Present · Cincinnati, US

    I head internal operations and resource management of a 20 member staff dedicated to auto industry forecasting. This involves collaborating with C-level leadership to develop and implement corporate strategy, then scheduling and delegating that work for employees. I manage both internal employee and external customer relationships with an emphasis on developing sustainable processes. I also oversee project management. Saphran is a growing company which requires several \"hats\" to be worn. Mine include overseeing the company effort of SOC 2 compliance as well as system administrator roles for O365, Dynamics 365, Jira, SharePoint, Trello, Drata, and Teams.

Education

  • University of Dayton

    Bachelor of Science - BS, Marketing with a minor in Management Information Systems

  • University of Dayton

    Bachelor of Science - BS, Marketing and Management Information Systems

  • University of Dayton

    Bachelor of Applied Science - BASc, Marketing

  • University of Dayton

    BS, Marketing

    1994 — 1998

Skills

  • Marketing Strategy
  • Primary Research
  • Microsoft Dynamics Crm 2011
  • Analytics
  • Microsoft Dynamics Crm 2013
  • Qualitative Research
  • Customer Insight
  • Pricing Research
  • Quantitative Research
  • Marketing Research
  • Microsoft Dynamics Crm 2015
  • Brand Loyalty
  • Microsoft Project
  • Segmentation
  • Market Research
  • Market Analysis
  • Marketing Communications
  • B2b
  • Consumer Behaviour
  • Focus Groups
  • Pricing
  • Analysis
  • Microsoft Office
  • Spss
  • Project Management
  • Advertising
  • Customer Satisfaction

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Eric Speidel — Director of Client Engagement at Saphran, Inc in Cincinnati, OH, US | Unifers