Esor Chetry
Associate Operations Manager at HCL TECH LTD. - IOMC
- Role
- Associate Operations Manager at HCLTech
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Esor Chetry
Decisive, result-driven and innovative manager with proven success in balancing…
Experience
Associate Operations Manager
Feb 2022 — Present · Noida, IN
Supervise employees to ensure company is represented well.• Assign tasks to employees to keep business running smoothly.• Create working schedule so employees know when they have to work• Recruit, interview and train new employees by focusing on necessary skills for the job• Support managers in organizing٫ planning and implementing strategy• Identify, manage and resolve complex issues, preventing escalations, where possible. • Providing customer support for programs and applications.• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.• Serve as an escalation point for customer concerns if/when they arise.• Identify appropriate resolution to achieve client satisfaction in a timely manner.• Enforce standard methodologies, processes and tools.• Advising and coaching team members.• Providing superior customer service.
Education
Guru Gobind Singh Indraprastha University
Master of Computer Applications (M.C.A.)
2009 — 2012
CMR Institute Of Management Studies
BCA
2006 — 2009
CMR Institute Of Management Studies
Bachelor's degree
Margherita College P.O Margherita-786181
Associate's degree
2004 — 2006
CMR Institute Of Management Studies
Bachelor's degree
2006 — 2009
Banarasi Das Chandiwala Institute of Information Technology
Master of Computer Applications - MCA
2009 — 2012
Skills
- Operating Systems
- Outlook
- Antivirus
- Call Centers
- Troubleshooting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.