Esmeralda Monaco
Front Office Manager @Villa Treville
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WORK HISTORY
Front Office Manager @Villa Treville
Positano, IT
Develop, implement, and refine standard operating procedures (SOPs) for front office operations.• Regularly review and update checklists to ensure smooth daily operations.• Establish clear guidelines for check-in, check-out, guest relations, and complaint resolution.• Monitor workflow efficiency and identify areas for improvement.• Adapt scheduling based on seasonal trends, occupancy rates, and special events.• Ensure all front desk operations are well-coordinated with housekeeping, F&B, and other departments.• Lead by example, fostering a positive and motivated team culture.• Encourage open communication and problem-solving among team members.• Ensure the front office team delivers seamless, personalized service.• Anticipate guest needs and implement proactive service strategies.
EDUCATION
Università di Napoli L'Orientale
(ECDL FULL), European Computer Driving Licence
ELECE Language Centre (Granada, Spain)
Intensive Spanish course for foreigners (level B2 - C1)
Università degli Studi eCampus
I Level Master, Language Teaching in Middle and High Schools
Università di Napoli L'Orientale
II Level Master, Teaching Italian as a Second Language (L2 to foreigners)
Università di Napoli L'Orientale
Master's Degree in Foreign Languages for International Communication, Class 43 / S, course in Social and Cultural Relations in the Mediterranean area
Università di Napoli L'Orientale
Bachelor's Degree in Modern Languages and Cultures, Class L11, course in Languages, Cultures and Institutions of the Mediterranean countries
SKILLS
ABOUT ESMERALDA MONACO
I enjoy working in environments that involve direct contact with the public.I am a good listener and I build strong relationships with guests thanks to clear and effective verbal and written communication skills.I am responsible, punctual and detail-oriented.I adapt easily to different work environments, I am open to working abroad, and I can work both independently and as part of a team.I am goal-oriented and able to handle stressful situations with a positive attitude.I am friendly, patient, empathetic and open-minded, and I naturally bring a positive energy to the workplace.I try to leave an indelible mark wherever I go. I love to make the difference.
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