Esme Tillotson
Director - Customer Success @Verizon Business
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WORK HISTORY
Director - Customer Success @Verizon Business
Responsible for BGCO Small Business & Mid Markets Customer Success team for Verizon Business. Focus on driving white glove onboarding and enablement experiences in support of our sales partners and customers. Driven to ensure value and quality experiences related to business priorities. Key Responsibilities: • Enable and partner to drive strategy focused on connecting and aligning to VBG priorities and executing on key initiatives around revenue, growth, customer experience and innovation. • Proactively anticipate customer needs and keep pulse on current state of the business to deliver thoughtful changes focused on end to end resolution and upstream/downstream business solutions. • Ensure strong connection across internal and external stakeholders and drive a team focused on being exceptional brand ambassadors. • Lead team to deliver value, digital adoption, and strong partnership.
EDUCATION
University of Utah
Bachelor of Science (BS), Sociology
SKILLS
ABOUT ESME TILLOTSON
Effective and confident business leader with over 19 years of experience in executing on company priorities and objectives. Proven ability to combine vision, strategic partnership and building trusting relationships to lead my team to effective contribution for business growth and profitability. Valuable experience in leadership, project management, executive support, and business presentations.
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