Emily Madruga Ellingwood
Product Operations leader with a passion for continuous improvement
- Role
- Director Product Operations - Clinical Decisions at EBSCO Information Services
- Location
- Derry, NH, US
- LinkedIn followers
- 500 followers
Experience
Director Product Operations - Clinical Decisions
Oct 2024 — Present · US
Stood up the new Product Operations department within the Clinical Decisions product department and lead the team which consists of a customer intelligence product person, data analyst, primary customer support and customer and internal training specialist- Developed, continuously improve and manage launch program for all customer facing development efforts, working between all key development, legal, operational and commercial stakeholder- Co-developed and lead the training curriculum for internal team members with training specialist
Education
Salem State University
Bachelor of Science, Technology and Research of Criminal Justice
2005 — 2010
UMass Boston
Practical Project Management Certificate
2020 — 2020
Skills
- Databases
- Data Entry
- Criminal Investigation
- Social Networking
- Microsoft Sql Server
- Work Evaluations
- Attention to Detail
- Customer Satisfaction
- Training
- Project Coordination
- Healthcare
- Coaching
- Analysis
- Technical Documentation
- Mac
- Time Management
- Sourcing
- Long Term Care Insurance Credentialing
- Long-Term Care
- Microsoft Word
- Data Analysis
- Team Leadership
- Software Documentation
- Social Media
- Microsoft Office
- Problem Solving
- Html
- Team Building
- Technical Support
- Windows
- Outlook
- Communication Written
- Research
- Meeting Scheduling
- Criminal Justice
- Dogs
- Netsuite
- Internet
- 80 Wpm
- Public Speaking
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