Eslam Aly
Business Analyst / Project Manager Professional in Fintech | Orchestrating Strategic Solutions for Financial Excellence
- Role
- Product Technical Support Analyst Senior at FIS
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Eslam Aly
With over two years of experience as a technical account manager and one year as a business analyst, I specialize in providing thorough product support to FIS clients by addressing incoming inquiries and troubleshooting issues with malfunctioning software applications. Holding a Google Analytics Individual Qualification and certification in Statistical Analysis using SPSS, I effectively utilize data and analytics to improve product quality and customer satisfaction.In addition to this, I am a certified Project Management Professional (PMP) with extensive experience in product development and project management. Before joining FIS, I completed a comprehensive training program in IT Support at Generation USA. I gained practical experience in resolving hardware and software issues, providing technical assistance, and addressing user queries. Additionally, I played a key role in operational planning and technology integration at Riyadh Pharma, where I optimized production and implemented advanced solutions. My passion lies in driving digital projects, product development, and business growth, and I excel in dynamic environments where I can apply my problem-solving, analytical, and business analysis skills.Add Skills
Experience
Product Technical Support Analyst Senior
Jan 2026 — Present
Education
New Cairo higher institute for administrative sciences and computer
Bachelor's degree, Business Administration
2004 — 2008
Skills
- Healthcare
- Business Development
- Google Adwords Professional
- Quality Management
- Social Media Marketing
- Project Planning
- Teamwork
- Business Analysis
- Kaizen
- Healthcare Management
- Minitab
- Action Plan Development
- Business Strategy
- Prezi
- Marketing
- Microsoft Excel
- Powerpoint
- E-Commerce
- Analysis
- Search Engine Optimization (SEO)
- Management
- Team Building
- Value Stream Mapping
- Histograms
- Process Improvement
- Feasibility Studies
- Dmaic
- Leadership
- Spss
- Customer Service
- Search Engine Marketing (Sem)
- Microsoft Word
- Team Leadership
- Financial Analysis
- Microsoft Office
- Project Management
- Research
- Comfar
- Microsoft Viseo
- Strategic Planning
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