Eshan Yadav
Customer Experience Analyst @TELUS digital l QA, Tech support, Sales, customer care l Yellow belt Six sigma certified
- Role
- Quality Assurance Specialist at TELUS Digital
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Eshan Yadav
Customer Whisperer (Shh. it\'s a secret) at TELUS International (3+ year)Customer service? More like customer happiness magician! 🪄 Over 6 years of experience making sure people don\'t throw their phones across the room (you\'re welcome, tech world!). Before my TELUS International gig, I spent 4+ years as a tech support superhero, slaying computer woes and confusing error messages. I also dabbled in real estate, because who doesn\'t love helping people find their dream house (and maybe a killer view ).Big brain alert! I use fancy computer stuff to understand what customers REALLY want, then translate it into ways to make them do happy dances. Basically, I\'m their champion in the customer service arena!Bookworm by night, story weaver by day. When I\'m not wrangling customer data, I\'m nose-deep in a good book or letting my creativity flow with short stories. Oh, and did I mention I\'m a fun-loving goofball who loves to chat?Let\'s connect! We can talk about customer experience (but hopefully not your recent tech meltdown), data analysis (think fancy charts and graphs!), or just swap funny stories.
Experience
Quality Assurance Specialist
May 2022 — Present · Noida, IN
Education
Jawahar Navodaya Vidyalaya (JNV)
Higher Secondory education
2009 — 2013
APJ Abdul Kalam Technological University
B.Tech
2013 — 2017
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