Eshan S.
Full Stack & QA Developer | Tech Support @ Concentrix | React-Next.js Wrangler | CI/CD Mechanic | I fix bugs, build things, and occasionally talk to humans
- Role
- Customer Technical Support at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Eshan S.
Versatile skill set with a growing depth in frontend engineering and UX/CX
Experience
Customer Technical Support
Jul 2025 — Present · Bengaluru, IN
Deliver chat and voice-based technical support for a FAANG technology client, resolving both subscription and product-related issues. • Apply technical knowledge and workflow training to troubleshoot product breaches and ensure resolution within defined SLAs. • Strengthened communication, problem-solving, and active listening skills in a fast-paced BPO environment. • Addressed technical queries across web-based platforms, contributing to improved user satisfaction and retention. • Handled escalations with a calm, analytical approach while collaborating across support tiers. • Gained hands-on experience with enterprise-grade support systems and client-facing operations, aligning with long-term tech career goals.
Education
Presidency University Bangalore
Bachelor of Technology - BTech
2021 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.