Esha Sinhachaudhuri

Senior Manager - CX Design, Program and Strategy

Role
Senior Program Manager, Ww Buyer Risk Prevention at Amazon
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Esha Sinhachaudhuri

Creative, results driven technology leader with over 10 years of experience in CX Strategy, Design, Customer Experience, Project / Programme Management,Process Reengineering a product led service design. Worked in successful startups and led NPS, CSAT, cost optimisation.

Experience

  1. Senior Program Manager, Ww Buyer Risk Prevention

    Amazon

    Apr 2025 — Present

Education

  • University of Calcutta

    Bachelor of Science (B.S.)

    2005 — 2008

  • Indian Institute of Management, Kozhikode

    Professional Certificate Programme in Design Thinking and Innovation, Design Thinking

Skills

  • People Management
  • Business Process Re-Engineering
  • Vendor Management
  • Sla
  • Customer Experience
  • Service Delivery
  • Business Analysis
  • Performance Management
  • Crm
  • Team Leadership
  • Human Resources
  • Team Management
  • Microsoft Office
  • Complaint Management
  • Customer Relationship Management (Crm)
  • Manage Client Expectations
  • Leadership
  • Customer Service
  • Management
  • Microsoft Excel
  • Hiring
  • Analysis

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Esha Sinhachaudhuri — Senior Program Manager, Ww Buyer Risk Prevention at Amazon in Bengaluru, KA, IN | Unifers