Esha Sinhachaudhuri
Senior Manager - CX Design, Program and Strategy
- Role
- Senior Program Manager, Ww Buyer Risk Prevention at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Esha Sinhachaudhuri
Creative, results driven technology leader with over 10 years of experience in CX Strategy, Design, Customer Experience, Project / Programme Management,Process Reengineering a product led service design. Worked in successful startups and led NPS, CSAT, cost optimisation.
Experience
Senior Program Manager, Ww Buyer Risk Prevention
Apr 2025 — Present
Education
University of Calcutta
Bachelor of Science (B.S.)
2005 — 2008
Indian Institute of Management, Kozhikode
Professional Certificate Programme in Design Thinking and Innovation, Design Thinking
Skills
- People Management
- Business Process Re-Engineering
- Vendor Management
- Sla
- Customer Experience
- Service Delivery
- Business Analysis
- Performance Management
- Crm
- Team Leadership
- Human Resources
- Team Management
- Microsoft Office
- Complaint Management
- Customer Relationship Management (Crm)
- Manage Client Expectations
- Leadership
- Customer Service
- Management
- Microsoft Excel
- Hiring
- Analysis
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