Faith Martins
Program Manager Incident Manager @TELUS
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WORK HISTORY
Program Manager Incident Manager @TELUS
Edmonton, AB, CA
Agile Project Manager – Data Migration & Legacy Systems Transition• Led migration initiatives to transition legacy systems to modern platforms, ensuring data accuracy and system integrity.• Extracted and analyzed data using Jira and Power BI to create actionable insights, track progress, and inform migration strategies.• Collaborated with cross-functional teams to map data, define migration requirements, and validate processes, aligning technical and business goals.• Facilitated Agile practices, including sprint planning and retrospectives, to drive team efficiency and timely milestone delivery.• Communicated progress and challenges to stakeholders, delivering comprehensive reports and maintaining alignment with organizational objectives.• Coached the Scrum team on Scrum values, practices, and processes• Proactively collaborated with the Product Owner to ensure the team was focused on sprint goals• • Encouraged the team to follow through with action items to help improve productivity, create value and products with quality.
EDUCATION
The University of Winnipeg
Bachelor of Applied Science
ABOUT FAITH MARTINS
Senior Advisor specializing in incident management, causal investigation, and system-level risk reduction within safety-critical and regulated environments. I support organizations in moving beyond surface-level fixes by uncovering systemic, behavioral, and human-factor contributors to incidents and translating findings into sustainable preventive actions.With over a decade of experience across energy, utilities-style operations, telecom, healthcare, and multi-site environments, I have led and supported complex incident investigations, facilitated learning-focused root cause sessions, and advised leaders on strategies that strengthen safety culture, operational resilience, and regulatory confidence.My work emphasizes learning rather than blame, combining causal analysis methodologies, trend and pattern analysis, and governance discipline to prevent recurrence and improve decision-making. I am particularly effective at engaging senior leaders and frontline teams alike—bridging operational realities with executive-level insight.I bring a unique foundation in Kinesiology & Applied Health Sciences, grounding my approach in human performance, injury prevention, ergonomics, and system design. This perspective allows me to analyze incidents not only as events, but as outcomes of interacting systems, behaviors, and organizational conditions.Currently focused on advancing enterprise incident management practices within energy and utility environments, I continue to deepen my expertise in causal investigation methodologies, operational risk, and organizational learning, while leveraging my background in program leadership and change management to ensure corrective actions are embedded, measurable, and effective.
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