Ese Okhueleigbe
Client Services Representative @Broadstreet Properties
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WORK HISTORY
Client Services Representative @Broadstreet Properties
Winnipeg, MB, CA
Conduct initial triage of incoming service requests by categorizing and prioritizing requests based on the organization’s established priority guidelines- Receive and log service requests from clients, capturing all relevant details into the service management system- Gather information by asking qualifying questions to clarify clients\' issues and complaints before routing or escalating- Provide first-level troubleshooting assistance to clients, resolving common or straightforward issues whenever possible- Maintain effective communication with clients, confirming request details, setting expectations, and providing updates on issue status when required.
EDUCATION
Ambrose Alli University
Bachelor of Science
RRC Polytech
Information technology operations
ABOUT ESE OKHUELEIGBE
IT professional with hands-on experience in operations, system administration, and technical support, ensuring systems remain reliable, secure, and efficient. Skilled in Active Directory, service management, monitoring tools, and network security, I thrive at the intersection of technology, compliance, and problem-solving. Passionate about optimizing processes and strengthening security, I bring strong problem-solving, communication, and analytical skills to every role, whether in operations, support, or audit. My goal is to bridge IT operations with business priorities, helping organizations run smoother, stay secure, and maximize the value of their technology.
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