Ese Aiyanyor

Payment Servicing Specialist - Business Analyst @汇丰

Leeds, GB

Led end-to-end analysis and documentation of existing business processes for international payment investigation, mapping dependencies and identifying opportunities for automation and simplification.• Elicited and documented requirements through workshops, interviews, and analysis of business process descriptions, translating complex user needs into actionable epics, features, and user stories.• Partnered with compliance, IT, and operations to ensure payment processes met regulatory requirements while maintaining operational efficiency.• Critically evaluated information from compliance, IT, and operations teams to reconcile conflicts and decompose high-level goals into detailed functional specifications.• Supported the Digital Request For Information (DRFI) Project by defining detailed test scenarios, acceptance criteria, and process documentation in Confluence.• Produced impact assessments to evaluate the effect of proposed changes on service performance, cost, and customer satisfaction.• Created and maintained a Requirements Traceability Matrix (RTM) to ensure alignment between business objectives, technical implementation, and user acceptance.• Worked within a multidisciplinary Agile team to translate requirements into deliverables with clear acceptance criteria.Highly Relevant Projects to Showcase1. Digital Request For Information (DRFI) Implementation: Collaborated with multidisciplinary teams to digitise the payment screening request process, reducing manual interventions and improving turnaround times.2. SWIFT & GPI Tracker Root Cause Analysis Initiative: Investigated recurring payment delays, delivering process recommendations that improved resolution times and reduced escalation volumes.3. Payment Compliance Process Review: Conducted an end-to-end compliance review of payment processes to ensure alignment with industry standards and regulatory expectations.

University of Bradford

Master's degree, Financial Technology

Babcock University, Ilishan-Remo, Nigeria

Bachelor's degree, Accounting