Escaline Mary Joseph
H1B Visa Holder - Valid until Sep 2027.Immediate Joiner. Experience: 15± yrs / ITIL V4 Certified Manager/ Work Authorization: United States
- Role
- Senior Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Escaline Mary Joseph
Excited to share my journey and expertise in IT Operations and Service Delivery!With over 15 years in the tech industry, including 5 years as a Senior Manager at HCL Technologies, I am currently working as a Command Centre Lead for client The Goodyear Tire & Rubber Company.In this role, I\'ve driven critical initiatives, ensuring 24/7 system reliability, and optimizing service delivery.Driving operational excellence and strategic impact through:• ITIL v4 Framework & ITSM: Leading ITIL process implementation and IT Service Continuity Management.• Command Centre Operations: Overseeing day-to-day functioning, incident management, and ensuring compliance with PMO methodologies.• Stakeholder & Financial Management: Consolidating requirements, managing engagement financials, reporting, and overseeing risk and scope.• Process Optimization: Implemented ServiceNow workflows, reports, and dashboards to significantly improve efficiency and service delivery.• Team Leadership: Mentoring and building high-performing teams, enhancing technical & functional skills, and ensuring department compliance
Experience
Senior Manager
Jan 2026 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
BE(CSE)
2006 — 2010
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