Esau Sanchez-Diaz
Customer Success Executive | Business & Technology Transformation Leader | Non-Profit Board Member
- Role
- Customer Success Executive at ServiceNow
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Esau Sanchez-Diaz
I am an accomplished Customer Success and Technology Leader with extensive experience as a trusted advisor for C-Level Executives. My collaborative approach involves putting the customer at the center of what I do, listening with empathy and curiosity. This has allowed me to define and materialize the vision of success via the Salesforce platform for many customers. A small sample of results include: preparing for IPO, increasing revenue, expediting M&A operations, international expansion, business value realization, optimizing sales and services operations. I am a big fan of technology and I have been fortunate to lead successful initiatives aimed at designing user centric solutions and delivering digital transformations at global scale. I have built and led teams (2 to 40+) of product managers, developers, business system analysts, consultants and success managers. My approach to leadership is not about managing people, but rather about inspiring people to excel at what they do, supporting them to grow and learn constantly, and creating a physiologically safe space where they can be their authentic selves. I am originally from the Zapotec region of Oaxaca, Mexico, where I grew up close to the Pacific. If you have ever had mole or mezcal, then you know where I am from! I am currently serving in the Executive Board of a non-profit organization called BUILD.org, which ignites the power of youth to build Career success, Entrepreneurial mindsets, and Opportunity.Areas of ExpertiseCustomer Success, Executive Engagement & Influence, Engineering, Sales, Product Management, Large Digital Transformations, Knowledge Management, Program Management, Global Support Operations, Agile/Scrum Methodology, Cloud Computing (SaaS), Non-ProfitIndustries: High Tech, Staffing & Professional Services, Financial Services, Education/e-Learning, Retail, Utilities, e-Commerce.
Experience
Customer Success Executive
Sep 2025 — Present
Education
University of California, Berkeley
Masters in Engineering, Civil and Environmental Engineering
1997 — 1999
Instituto Tecnologico de Oaxaca
B.S., Chemical Industrial Engineering
Latino Board Leadership Academy Class XVI at Hispanic Foundation of Silicon Valley
Senior Fellow Graduate, Non-Profit Board Management
2020 — 2020
Skills
- Management Consulting
- Cross-Functional Team Leadership
- User Experience
- Customer Relationship Management
- Google Search Appliance
- Team Leadership
- Knowledge Management
- Siebel
- Project Management
- Analytics
- Business Strategy
- Online Customer Support
- Program Management
- Management
- E-Commerce
- Leadership
- SEO
- Search Engine Technology
- Salesforce.com
- Software Development Life Cycle (Sdlc)
- Customer Relations
- Software Project Management
- Crm
- Process Improvement
- Sdlc
- Customer Relationship Management (Crm)
- Customer Service
- Business Process Improvement
- Inquira
- Product Management
- Content Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.