Erica Akroyd

About Erica Akroyd

People-focused Customer Success leader with proven ability to build creative and collaborative teams, develop people, and link performance to overall business objectives. With a not-so-typical journey to technology, I have a unique ability to empathize and understand many perspectives while collaborating towards a solution. I thrive in high-growth, fast-paced environments and adapt quickly to changing demands.StrengthsFinder® Top 5 Strengths:1. Achiever2. Responsibility3. Relator4. Arranger5. Individualization ESF-J Personality: The \"Consul\"

Experience

1. Vice President, Customer Experience

   Amplo

   Apr 2025 — Present

   Focus: Driving strategic growth across the Customer Experience organization, including Onboarding and Enablement, Account Management, Customer Success, Support, and Solutions Engineering.Key responsibilities:• Setting vision and KPls for CX: owning financial impact of retention and expansion.• Cross-functional leadership: working closely with Product, Engineering, and Marketing• Championing the Voice of Customer and customer advocacy initiatives • Scaling CX processes, infrastructure, governance

Education

• The University of Georgia

  Bachelor of Social Work

  2004 — 2007

• The University of Georgia

  Master of Social Work (MSW), Social Work

  2007 — 2008

Skills

• Community Outreach
• Group Therapy
• Motivational Interviewing
• Crisis Intervention
• Juvenile Delinquency
• Team-Oriented
• Case Management Services
• Advocacy
• Psychotherapy
• Transition Planning
• Case Management
• Analysis
• Social Services
• Case Managment
• Training
• Dependable Team Player
• Customer Service