Eric Santangelo

About Eric Santangelo

With over 13 years of experience in Client Success, I am passionate about helping clients achieve their goals through innovative and personalized solutions. I partner with internal and external teams to support the day-to-day execution of a group of portfolio clients, coordinate the delivery, tracking, and monitoring of client program requirements, and provide customer service coordination, issue resolution, root cause analysis, and reporting.In addition, I am also a certified Notary Public / Signing Agent with statewide jurisdiction and authority to perform various notarial acts, such as taking acknowledgments, administering oaths, taking depositions, and certifying copies of documents. I have successfully completed multiple notarizations for clients in various industries and sectors, ensuring the authenticity and validity of their signatures and documents. I leverage my skills in new business development, process improvement, and customer relationship management to deliver exceptional notary services and enhance customer satisfaction.

Experience

1. Client Success Delivery Specialists

   Personify Health

   Jun 2019 — Present · Dallas, TX, US

   Client Success Associates partner with the Senior Account Executives and Account Executives to support the day-to-day execution of a group of portfolio clients Coordinate the delivery, tracking, and monitoring of client program requirements. They also work with the Client Success team to support overall client management, including new and renewal implementations, customer service coordination, issue resolution, root cause analysis, reporting, incentive rewards tracking, and ongoing client requests.

Education

• ICEP Vallarta International Academy

  Teaching English as a Foreign Language Certification

• The University of Texas at Dallas

  Bachelor’s of science, Psychology

  2010 — 2016

• Collin College

  Associate of Science (A.S.), General Studies

  2008 — 2010

Skills

• Event Planning
• Multi-Channel Marketing
• Solution Selling
• Crm
• Microsoft Powerpoint
• Salesforce.com
• Leadership
• Leadership Development
• Direct Sales
• Social Media
• Project Management
• Contract Management
• Cold Calling
• Corporate Events
• Marketing Strategy
• Business Development
• Telecommunications
• Digital Marketing
• Communication
• Microsoft Office
• Sales
• Time Management
• Customer Satisfaction
• Training
• New Business Development
• Event Management
• Management
• Team Building
• Public Speaking
• Marketing
• Contract Negotiation
• Selling
• Strategic Planning
• Sales Presentations
• Social Media Marketing
• Data Analysis
• Sales Operations
• Customer Retention
• Customer Service
• Sales Process