Eryn Feeney

Implementation Quality & Insights Manager @Gorgias

Charlotte, NC, US

Ensure Call Quality & Coaching – Conduct scorecard-based reviews, provide targeted feedback, and drive adherence to best practices in customer interactionsOptimize Customer Implementations – Audit account setups, identify gaps, and recommend improvements to maximize automation and onboarding successDevelop Training & Enablement Resources – Maintain playbooks, onboarding programs, and documentation to enhance team performance and knowledgeLead Customer Education Initiatives – Host and refine webinars, ensuring customers receive clear, impactful guidance on key features and best practicesDrive Implementation Process Improvements – Assess team performance, standardize best practices, and collaborate with leadership to enhance customer experienceAnalyze & Report on Product Insights – Gather data from implementations, identify trends, and provide actionable feedback to improve product adoption and satisfaction