Eryn Feeney
Implementation Quality & Insights Manager at Gorgias
- Role
- Implementation Quality & Insights Manager at Gorgias
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Implementation Quality & Insights Manager
Dec 2024 — Present · Charlotte, NC, US
Ensure Call Quality & Coaching – Conduct scorecard-based reviews, provide targeted feedback, and drive adherence to best practices in customer interactionsOptimize Customer Implementations – Audit account setups, identify gaps, and recommend improvements to maximize automation and onboarding successDevelop Training & Enablement Resources – Maintain playbooks, onboarding programs, and documentation to enhance team performance and knowledgeLead Customer Education Initiatives – Host and refine webinars, ensuring customers receive clear, impactful guidance on key features and best practicesDrive Implementation Process Improvements – Assess team performance, standardize best practices, and collaborate with leadership to enhance customer experienceAnalyze & Report on Product Insights – Gather data from implementations, identify trends, and provide actionable feedback to improve product adoption and satisfaction
Skills
- Editing
- Customer Service
- Social Media
- Public Speaking
- Marketing
- Fundraising
- Indesign
- Microsoft Office
- Group Work
- Interfaith Relations
- Blogging
- Adobe Illustrator
- Mailchimp
- Feasibility Studies
- Market Research
- Visual Merchandising
- Advertising
- Imovie
- Wordpress
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