Erwyn Manuel

Senior Fraud Detection @Scotiabank

Toronto, ON, CA

Detect and prevent fraudulent activity by:• Analyzing alerts from fraud detection tools to evaluate the likelihood of fraud.• Deciding on appropriate actions based on the analysis, such as blocking the account, reducing the card limit, placing a hold on the account, or reaching out to the cardholder or branch for further discussion.• Collaborating with branches and other financial institutions to verify the legitimacy of suspicious activities.• Working closely with the Fraud Detection Team to share information and identify trends, ensuring rapid identification and response to large-scale fraud patterns.• In the event of a widespread fraud attack, cooperating with the team to identify potential points of compromise quickly and taking action to protect other at-risk Scotiabank accounts.• Monitoring Service Level Agreements (SLAs) and alert queues to ensure timely responses according to the priority matrix.• Identifying fraud patterns and collaborating with relevant business units for necessary escalation.

UPHR

Bachelor of Science - BS

Seneca Polytechnic

Fraud Examination and Forensic Accounting

Seneca Polytechnic

Financial Technology