Erik J. Skinner

About Erik J. Skinner

25+ years enriching the relationship between the customer, product, brand and best people• Successful change agent and gifted communicator• Consistently recognized for the ability to lead and adapt through growth and organizational change• Passionate customer advocate who understands the importance of employee satisfaction in the delivery of a fantastic customer experience• Proven record of building, growing, and enriching high performing teams and products, relentlessly focused on people development and their career growth• Bold leader willing to challenge the status quo and ask difficult questions in order to exceed expectations of customers and leadership

Experience

1. SVP, Head of Customer Experience Office

   ICE

   Sep 2023 — Present

Education

• Muhlenberg College

  BA, Psychology, Political Science

  1994 — 1998

• Weatherhead School of Management at Case Western Reserve University

  Master of Business Administration - MBA

  2017 — 2019

• De Haagse Hogeschool / The Hague University of Applied Sciences

  Study Abroad, Political Science

  1996 — 1997

Skills

• Sales
• Call Centers
• Business Development
• Loan Origination
• Default
• Residential Mortgages
• Strategic Thinking
• Leadership Development
• Credit Risk
• Mortgage Banking
• Process Simulation
• Mortgage Lending
• Finance
• Business Process Improvement
• Underwriting
• Mortgage Servicing
• Program Management
• Loan Modifications
• Relationship Management
• Team Leadership
• Leadership
• Credit Cards
• Cross-Functional Team Leadership
• Process Development
• Loan Servicing
• Team Building
• Management
• Analysis
• Business Analysis
• Default Servicing
• Credit Analysis
• Insurance
• Sales Management
• Business Strategy
• Banking
• Risk Management
• Retail Banking
• Loss Mitigation
• Financial Analysis
• Coaching