Ershad Khan
Customer Service Representative @Indothai Private Limited
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WORK HISTORY
Customer Service Representative @Indothai Private Limited
Mumbai, IN
Customer Service Agent – Indo Thai Airport Services Pvt. Ltd. • Assisted passengers during check-in, boarding, and arrival processes while ensuring smooth airport operations. • Verified travel documents, visas, and baggage allowances in line with airline and regulatory requirements. • Provided clear communication and support to passengers, handling queries and resolving travel-related issues efficiently. • Coordinated with airline and ground handling teams to ensure on-time departures and seamless customer service. • Maintained high standards of professionalism while assisting passengers from diverse cultural backgrounds. • Gained strong exposure to airline systems, airport operations, and customer service protocols.
EDUCATION
Thomas baptista college
Electronic and communication
Gulf Aviation Academy
Flight Attendant
ABOUT ERSHAD KHAN
I am a dedicated professional with strong experience in both sports coaching and the aviation industry. From 2016 to 2022, I served as a Swimming Head Coach at Michael Phelps Swimming academy, where I led training programs, mentored athletes, and built high-performing teams by focusing on discipline, teamwork, and individual growth.Since 2022, I have been working with Jazeera Airways as a Customer Service Agent, where I handle passenger queries, manage check-in and boarding processes, and ensure smooth travel experiences for customers. This role has enhanced my ability to communicate effectively, resolve issues under pressure, and deliver excellent customer service in a dynamic and fast-paced environment.My diverse experience has helped me develop strong leadership, communication, and problem-solving skills, and I am passionate about creating positive experiences—whether guiding athletes to success or ensuring seamless journeys for passengers.
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