Sahil Khan

About Sahil Khan

As a servant leader and continuous learner, I’ve spent over two decades building, scaling, and transforming technology-driven businesses across the U.S, EMEA, EU, Middle East, and APAC. My journey spans global enterprises like Amazon, PepsiCo, Coinbase, GE, DXC, Concentrix, IBM and Qualcomm—where I’ve led from the ground up: launching GCCs, setting up new operations, and embedding AI/ML into infrastructure, customer experience, and compliance ecosystems.I bring deep expertise in:Technical Program Management (TPM), Agile/Scrum, and SDLC.AI/ML automation in CX, returns, and recommerce.Cloud infrastructure (AWS, Azure, GCP), cybersecurity, and risk frameworks (SOX, ISO, NIST, AML).Robotics automation, fulfillment, and last-mile logistics.ITSM, vendor governance, and service delivery optimization.Budgeting, P&L ownership, and cost reduction initiatives.My leadership spans cross-functional collaboration across engineering, legal, finance, procurement, public policy, and regulatory teams—navigating complex landscapes across U.S. federal compliance, EU data privacy, and Middle East/APAC government frameworks.Key deliverables include:Launching “Maverick,” an AI-powered knowledge platform for government and enterprise clients.Delivering $20M+ infrastructure programs across 100+ Amazon sites with 100% Prime Day uptimeLeading global BPO and CX transformations at Coinbase and Amazon, achieving 20%+ cost savings and SLA improvements.Driving AI/ML automation, IVR redesign, and voice analytics to enhance customer experience and operational efficiency.Managing global transitions, data center migrations, and new site buildouts across continents.I thrive in environments where innovation meets execution—where bold ideas are backed by operational rigor, and where technology is used not just to scale, but to serve.

Experience

1. Leader Vendor Relationship

   PepsiCo

   May 2025 — Present · Hyderabad, IN

   Leading contract lifecycle governance across critical IT service providers. Improved SLA adherence and performance visibility; driving accountability through analytics. Building tech-enabled dashboards for vendor operations and service optimization.

Education

• Maharishi Vidhya Mandir

  Higher Secondary, PCM

  1998 — 1999

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  B.E., Electronics & Telecommunications

  1999 — 2003

Skills

• Energy Management
• Rfp
• Strategic Partnerships
• New Business Development
• IT Security Policies
• Data Center
• Saas
• CIO Advisory Services
• Vendor Relationships
• New Product Implementations
• Six Sigma
• Building Relationships
• People Management
• Sdlc
• Program Management
• Resource Management
• Sla
• Bid Strategy
• Smart Grid
• Budget
• Business Intelligence
• Quality Management
• Service Management
• Service Delivery Management
• Agile Methodologies
• Management
• Digital Energy
• Project Bidding
• Pre-Sales
• Iaas
• Vdi
• IT Strategy
• IT Service Management
• Virtualization
• Paas
• Managing Partner Relationships
• Service Delivery
• Global Delivery
• Software Project Management
• Itil