Errol Allen
Business Operations Expert Consultant Vistage Speaker Trainer @Ea Consulting
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WORK HISTORY
Business Operations Expert Consultant Vistage Speaker Trainer @Ea Consulting
Houston, TX, US
WHAT I DOI HELP BUSINESSES create Efficient Operations, Retain Critical Operational Knowledge & Long Term Employee & Customer Satisfaction. Are you experiencing business growth or need an operational upgrade? I partner with you to document processes to improve your bottom line.As Your Business Operations Partner:Document task procedures and create manuals to ensure consistency in service delivery Provide holistic supervisor/manager training for impact based decision makingIdentify customer-centered key performance indicators and internal results oriented processes Provide customer service skills training to employees servicing customers WHO I HELPSmall Businesses with annual revenue of $1.5 million to $20 million.Service ( trucking, property management,insurance, home services, business services, distributors, franchises, etc.) providers experiencing growth and or realize your current process requires an upgrade. MY AREAS OF EXPERTISEProcess Mapping Process Review & RevisionTask Manual DevelopmentPerformance Appraisal System DevelopmentManagement Coaching\"Front Line\" Associate Training My main goal is to bring value to our clients through applying our expertise in managing people and processes. WANT TO KNOW MORE?For more information on Systemizing Your Business, I invite you to connect with me to learn more.Call: 28••••••89Email: e••••@errolallenconsulting.comVisit:
EDUCATION
Lone Star College
North Harris
SKILLS
ABOUT ERROL ALLEN
I HELP BUSINESSES Develop Efficient Operations, Retain Critical Operations Knowledge & Create Long Term Employee & Customer Satisfaction. Are you experiencing:* Internal operations chaos.* Things falling through the cracks resulting in customer complaints and lost revenue.* Employee frustration and low morale because current processes do not work.* Processes that are no longer relevant to the current business status because of growth.* Fear created by the possibility of key employee departure and the knowledge of how their tasks are done departs with them. I have something that can help address those issues. I\'ve found that a \"connected\" orientation is crucial to fluid business operation which leads to excellent customer service. From 25 years of combined experience at companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance, the Achieve Connectivity Now! methodology was developed. When you Achieve Connectivity Now, you will experience:* Operations consistency.* Increased productivity.* Long term employee and customer satisfaction.* Increased profits! I assist clients by facilitating interdepartmental process improvement projects that ensure efficient service delivery to internal and external customers. Here\'s what a few clients have to say about what I do:\"Errol has worked with my teams on several occasions from documenting our system and processes to improving our customer service. Errol is warm and engaging and has a unique ability to make oftentimes a dreaded process seem fun! I would highly recommend Errol Allen and his consulting services.\"- Sherrie Featherly - CEO \"Errol has been a great help with our company! He\'s super fun to work with, and really dives into flow charts on how your processes are done. We enjoy working with him, and highly recommend him to anyone looking for improving the processes in your business.\" Amber Siau -CFO WHO I HELP *Businesses with annual revenue of $1.5 million to $20 million.* Service providers - trucking, property management, insurance, business services, franchises, etc. AREAS OF EXPERTISE Process Mapping Standard Operating Procedure Development Performance Appraisal System Development WANT TO KNOW MORE? For more information on Achieving Connectivity Now. I invite you to connect with me to learn more. Call: 28••••••89 Email: e••••@errolallenconsulting.com Visit: https://errolallenconsulting.com/contact/book-a-free-consultation/
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